Built an agentic support assistant that resolves account and billing issues without a human handoff.
Client: Summit Mobile
Summit Mobile's support queue was dominated by repetitive account and billing questions that still required a live agent to actually resolve, because the old chatbot could only answer questions, not take action. We built an agentic assistant with permissioned access to billing and account systems, so it can actually resolve issues, not just explain them, with a clear handoff to a human for anything outside its scope.
Built a real-time scoring engine that catches fraudulent transactions before they settle.
Read the storyReplaced a 15-year-old claims system with a modern platform that cut processing time by more than half.
Read the storyReplaced siloed store-level inventory systems with a single real-time platform.
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